Uber employees say AI is doing everything from writing support chat responses to answering questions in Slack

Uber employees report that AI is increasingly handling tasks such as writing support chat responses and answering questions in Slack, with some stating that AI tools significantly reduced the time required for their work. Laid-off employees suggested that AI's integration into daily operations may have contributed to the company's recent layoffs, although Uber's CEO did not explicitly cite AI as a reason. Employees described AI as a major force in changing job roles and reducing the need for human input in various departments.

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All articles from 18 September 2026. Summaries are AI-generated and may contain errors; the linked article is the authority.