Measure Workplace AI by Cost per Business Outcome
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Workplace AI should be measured by cost per business outcome, not by prompt counts or time savings, to accurately assess productivity. Define clear, measurable outcomes such as resolved support cases or approved contract reviews, and compare AI-assisted work with a credible baseline to evaluate speed, quality, and cost. Include all relevant expenses, such as licenses, infrastructure, human review, and governance, in the total lifecycle cost to calculate cost per accepted outcome.
All articles from 5 September 2026. Summaries are AI-generated and may contain errors; the linked article is the authority.